Case Manager

WHO WE ARE:
Our mission-driven organization focuses on doing meaningful and impactful work in the world. We believe that healthcare, housing, and a strong support network are crucial for everyone to thrive. And it is our passion here to ensure that everyone has access to these essential services and support.

OUR CORE VALUES:

• Dedication – We give our best and go above and beyond each and every day-to-day.

• Collaboration – We work together as one team and respect our differences.

• Honesty – We build relationships based on loyalty and trust.

• Innovation – We experiment with new ways and methods to provide quality services.

• Curiosity – We look at different angles to ask why? And how?

What we are looking for:

Under the direction of our Program Manager, the Case Manager provides high-quality case management services to homeless individuals and families (participants) eligible for permanent housing through the Housing program. The Case Manager shall serve as the central point of contact for 15-20 participants.

The Case Manager delivers coordinated, patient-centered care alongside our in-house clinical team. This on-site role covers everything from intake assessments and individualized care planning to discharge and community resource linkage. We're looking for a compassionate, organized professional who thrives in a structured clinical environment and is committed to patient advocacy.

Key Responsibilities

• Conduct biopsychosocial assessments and develop individualized care plans in collaboration with the clinical team

• Serve as the primary point of contact for clients navigating clinic services and coordinate referrals to internal and external providers

• Connect clients and families with community resources (housing, transportation, financial assistance, social services) and assist with insurance benefits and prior authorizations

• Maintain accurate, timely documentation in the EHR and ensure compliance with regulatory and payer requirements

• Participate in clinical team meetings, case reviews, and treatment planning conferences

• Build trust-based relationships with clients and families, educating and empowering them throughout their care

Qualifications

• Bachelor's degree in social work, Psychology, Counseling, Human Services, Nursing, Healthcare Administration, or related field

• 1–2 years of experience in case management, care coordination, or a related clinical/human services role

• Experience in behavioral health, substance use treatment, or primary care preferred

• Proficiency with EHR systems and clinical documentation

• Availability: Monday–Friday 3:00–7:00 PM | Saturday–Sunday 9:00 AM–3:00 PM

• Reliable transportation, Valid California Driver’s License, Auto Insurance.

• Knowledge of challenges associated with homelessness, including chemical dependency, mental disorders, physical health concerns, violence, and isolation